Privacy policy

  1. Introduction O POSITIV Pakistan (“O Positiv,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website opositiv.pk, mobile applications, social media channels, WhatsApp, email, and related online services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from opositiv.pk. By using our Service, you agree to the collection and use of information in accordance with this policy and our Terms of Use. If you do not agree with any part of this policy, please discontinue use of our website immediately.

Note: O Positiv is not a medical provider. The products and information on opositiv.pk are not intended to diagnose, treat, cure, or prevent any disease.

2. Age Restriction Our Service is intended solely for individuals who are at least eighteen (18) years of age. We do not knowingly collect or solicit personal information from anyone under 18. If you are under 18, you are not authorized to use this website or submit any personal details. If we learn that we have collected personal data from a minor without verification of parental consent, we will delete that information promptly. If you believe a minor has provided us with their data, please contact us at hello@opositiv.pk.

3. Information We Collect

A. Information Provided Directly by You

  • Contact & Account Details: Full name, shipping address, city, phone number, email address, and account credentials (username/password).

  • Order & Billing Details: Information required to fulfill your purchases, including Cash on Delivery (COD) details or payment processing data via our payment gateways.

  • Communications: Information shared when contacting customer support, submitting reviews, participating in surveys, or interacting with us via WhatsApp, SMS, or email.

  • Voluntary Health Information: Any health conditions, wellness goals, or feedback you voluntarily disclose in reviews, customer support chats, or product questionnaires.

B. Information Collected Automatically When you browse opositiv.pk, we automatically collect details about your device and interaction with our site using cookies, pixels, and web beacons, including:

  • IP address and browser type.

  • Device identifiers and operating system.

  • Pages viewed, time spent on pages, and referring links.

4. How We Use Your Information We collect and process your personal data strictly to:

  • Fulfill and deliver your orders (including Cash on Delivery and courier logistics).

  • Send order confirmations, tracking details, and updates via SMS, WhatsApp, or email.

  • Process payments securely.

  • Provide customer support and resolve queries.

  • Send marketing communications, promotional offers, and product restock reminders (you may opt out at any time).

  • Improve site functionality, product offerings, and user experience.

  • Prevent fraudulent transactions and maintain platform security.

5. Disclosure & Sharing of Information We do not sell or rent your personal information. We only share your data with trusted service providers essential for conducting our business:

  • Courier & Logistics Partners: Delivery services operating within Pakistan (e.g., TCS, CallCourier, Leopard, Trax) to deliver your parcels.

  • Payment Processors: Third-party payment providers to securely handle card payments or bank transfers.

  • E-Commerce Infrastructure: Our platform host (Shopify) and connected apps that securely store site data and process orders.

  • Marketing & Analytics: Analytics providers (e.g., Google Analytics, Meta Pixel) to help us analyze site traffic and deliver relevant advertising.

  • Legal Compliance: Legal authorities or law enforcement agencies if required by applicable Pakistani laws, court orders, or to safeguard our legal rights and customer safety.

6. Cookies and Tracking Technologies We use cookies to enhance your browsing experience, remember your cart items, and understand site usage. You can choose to disable cookies through your web browser settings; however, doing so may disable certain features of opositiv.pk (such as maintaining items in your shopping cart).

7. Data Security & Storage We implement appropriate technical and organizational measures to safeguard your personal data.

  • Our store is hosted on Shopify Inc., which provides a secure, PCI-DSS compliant infrastructure protected by firewalls and encryption.

  • While we take all reasonable precautions to secure your data, no internet transmission or electronic storage method is 100% secure. You are responsible for keeping your account login details confidential.

8. Managing Your Data & Opt-Outs

  • Updating Account Info: You can log into your account on opositiv.pk at any time to edit or update your personal details.

  • Marketing Preferences: You can unsubscribe from promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email, or reply "STOP" to SMS/WhatsApp promotions.

  • Data Deletion Requests: To request the deletion of your account or personal information from our active databases, please send an email to hello@opositiv.pk.

9. Third-Party Links opositiv.pk may contain links to external third-party websites or social media platforms. We do not control and are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any site you visit.

10. Updates to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Service following the posting of modifications indicates your acceptance of the revised policy.

11. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: